Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .

Consumable Items:

For sanitary and safety reasons, we can not accept returns on consumable items that have been opened or used. Consumable items include, but may not be limited to e-liquids, coils, pods, cartridges, disposables, and batteries. Reshipment is not available for any consumable items.

Alternative Devices:

Alternative devices must be fully cleaned prior to return. If you ship your item back containing any form of media and the item is confiscated (not received at our facility), we will not be held responsible for your loss. If the item is received and has any residual smell or media particles, the return will receive a 15% return processing fee.

A 15% return processing fee may be applied if:

1.Returns are opened and/or non-defective.

2.Returns show signs of physical damage or user error that could have caused the defect.

3.Returns that are not cleaned and emptied prior to return.

4.Defect reason is not present upon return evaluation or is solved with simple troubleshooting steps.

Return Shipping Costs:

The customer will be responsible for return shipping charges for non-defective items. All shipping charges are NON REFUNDABLE.

Promotional Term & Conditions:

Promotional items are listed as final sale. If the promotional item is deemed defective, we will only issue a refund or store credit in the amount paid for the items. Promotional items will not be replaced.

Refused Orders:

If either the customer or shipping carrier refused the packages for any reasons, the cost of shipping is non refundable. If your order received free shipping, our cost of shipping the order will be deducted from your refund.

Refund Process:

Refunds may only be issued back to the original payment (credit card, debit card) or as a store credit. 15kVape is not responsible for refunds to a Prepaid Card or a canceled credit card in the event the cardholder no longer has possession of it.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.