Shipping Policy | 15K Vape Shop

At 15K Vape Shop, we strive to provide fast, reliable, and secure delivery for every order. Whether you are placing a small order or buying wholesale, we ensure smooth handling and timely shipment.

✅ Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

✅ Shipping Time

Delivery time depends on destination and logistics.
Average delivery time: 3–8 business days.

Delivery times may vary due to customs clearance, carrier delays, or regional restrictions.

✅ Shipping Methods

We partner with reliable international couriers to ensure safe and fast delivery:

  • DHL

  • UPS

  • FedEx

  • Other trusted logistics providers

Your package will be shipped using the most suitable courier based on your location.

✅ Shipping Rates

Shipping costs depend on:

  • Destination country

  • Order weight/size

  • Service type

Exact shipping charges will be calculated at checkout or provided by our sales team.

✅ Order Confirmation

Once your order is placed, you will receive an order confirmation via email or WhatsApp.
After shipping, you’ll receive tracking details to follow your shipment.

✅ Tracking Your Order

Once dispatched, your tracking number will be sent to you, allowing you to monitor delivery status online.

✅ Customs & Duties

  • Import taxes, duties, and related fees may apply depending on your country’s regulations.

  • These charges are the responsibility of the customer.

  • We are happy to provide support documents if needed for customs clearance.

✅ Delivery Issues

If your order:

  • Arrives damaged

  • Goes missing

  • Shows delivery errors

Please contact us immediately. We will assist you in resolving the issue with the carrier.

✅ Incorrect Address

Please make sure your shipping details are correct.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

📞 Need Help?

If you have questions about shipping or need assistance, feel free to reach us anytime:

WhatsApp: +86 133 6063 1532

Our team is always here to help.