Refund Policy | 15K Vape Shop

Au 15K Vape Shop, we value your satisfaction and strive to provide high-quality products and reliable service. If there is an issue with your order, we’re here to help. Please review the policy below for details regarding returns, refunds, and replacements.

✅ Return & Refund Eligibility

Because disposable vape products are classified as consumables, we do not accept returns for used items, opened packaging, or due to personal preference.

We offer refunds or replacements only under the following conditions:

  • Product arrived damaged

  • Product malfunction on arrival

  • Incorrect item received

  • Missing items

Claims must be submitted within 7 jours de livraison.

✅ Non-Refundable Situations

Refunds will not be granted for:

  • Opened or used products

  • Damage caused by improper use

  • Items returned without authorization

  • Requests submitted after 7 days of delivery

  • Customer change-of-mind

✅ How to Request a Refund / Replacement

To process your claim quickly, please provide:

  1. Order number

  2. Photos or videos of the issue

  3. Description of the problem

  4. Your contact details

Please contact us via WhatsApp:
📱 +86 133 6063 1532

Our team will review your case and respond within 2–3 business days.

✅ Refund Method

Approved refunds will be issued through the original payment method.
Processing time may vary depending on your bank or payment provider.

✅ Return Shipping

  • If the issue is caused by our error (wrong item / damaged item), we will cover the return or replacement cost.

  • If the return is submitted without valid reason, the customer is responsible for shipping costs.

✅ Wholesale Orders

For wholesale orders, quantity issues or product defects must be reported within 7 jours of receipt.
We may provide:

  • Replacement products

  • Partial credit

  • Other negotiated solutions

✅ Order Cancellation

Orders may be canceled before shipment.
Once shipped, cancellation is no longer possible.

✅ Damaged or Lost Packages

If your package is damaged or lost during transit, please contact us.
We will assist in making a claim with the carrier and provide a suitable solution.

📞 Need Help?

If you have questions or need to submit a claim, please contact us:

WhatsApp : +86 133 6063 1532

We’re here to help you every step of the way.